Frequently Asked Questions

The shipping cost will be calculated at the time of your order during the checkout process.

The delivery is free on orders from Europe over 150€ made with standard shipping and on all orders over 250€ from other countries made with standard shipping.

The total delivery time includes the production time (the time it takes to print your product) and the shipping time. Our production time is 2 to 3 working days. Please allow extra processing and production time during or just after big holidays. Around big holidays, like Christmas or Easter, production time can take up to 10 days.

For countries in Europe shipping time is usually 1-10 days according to the geographically location of your country.

For all other countries shipping may take 5 to 15 working days.

We process orders from Monday to Friday. Orders placed on Saturday and Sunday are processed on Monday.

You can contact us via email at [email protected] or by phone at +359 88 444 8986.

We deliver worldwide except Russia, Belarus and Ukraine due to the current events in the region.

For some remote islands and locations only Express delivery is available – Afghanistan, Cayman Islands, Dominica, Fiji, French Guiana, French Polynesia, Guadeloupe, Honduras, Liberia, Martinique, Mauritius, New Caledonia, Nicaragua, Reunion, Trinidad and Tobago, and Turkmenistan.

The print is high quality and the colours don’t fade over time.

Our products can be returned within 14 days from the date of receipt.

Yes, you can return only part of the products.

You can check our return procedure at our Refund Policy Page.

All of our backdrops for product photography are suitable for spills because you can easily wipe them afterwards.

We produce our products in the EU.

All products are folded, wrapped in soft tissue paper, placed in a special cardboard box, and then in an additional outer box for secure transport. Only the backdrops for product photography are packed rolled up in a hard cylinder tube.

On each backdrop, you can find a small image of the backdrop design with its size and product number on the back side, in the top left corner. By folding them with this part facing outward, you can easily browse your collection and find the backdrop you are looking for.

Each tube with backdrop for product photography has a label with the design and size of the backdrop, so you don’t have to open the packages one by one to find the backdrop you need.

We use Stripe, one of the most trusted and secure payment processors in the industry, to ensure that your payment information is handled with the highest level of security.